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Privacy Policy

Effective Date: April 2020

At Custom by Gia, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you visit our website or make a purchase with us.

By using our website and services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with us through our website, make purchases, or sign up for marketing communications. The types of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed via secure third-party payment processors)

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Order Processing: To process and fulfill your orders, send order updates, and manage returns or exchanges.

  • Marketing Communications: To send promotional emails, special offers, and updates about our products. You may opt out of marketing communications at any time by using the "unsubscribe" link provided in our emails or by contacting us directly.

3. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access or disclosure, including implementing technical, administrative, and physical safeguards to ensure its security.

However, no system is 100% secure, and we cannot guarantee the absolute security of your personal information. By using our website, you acknowledge and accept this risk.

4. Sharing Your Information

We do not sell, trade, or otherwise share your personal information with third parties, except as necessary to fulfill our business functions. These third parties may include:

  • Payment Processors: To securely process payments for orders.

  • Shipping Partners: To deliver your orders.

  • Email Marketing Providers: To send marketing communications, if you have opted in.

These third-party service providers are contractually required to handle your data securely and to only use it in accordance with our instructions.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website performance, and provide personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our site.

You can control cookie settings through your browser. However, blocking or disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights and Choices

As a consumer in New York and the broader U.S., you have certain rights regarding your personal information:

  • Access and Correction: You may request access to or correction of your personal information by contacting us.

  • Opt-Out of Marketing: You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in our communications or by contacting us directly.

  • Deletion: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal exceptions (such as for tax or accounting purposes).

If you have concerns about your data privacy or wish to exercise any of your rights, please contact us using the details provided below.

7. Data Security

In accordance with the New York SHIELD Act, we implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure payment processing systems and encrypting sensitive data.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please feel free to contact us at:

Custom by Gia
Email: custombygia@gmail.com
 

Additional Notes:

  • SHIELD Act Compliance: New York's SHIELD Act (effective in 2020) requires businesses to implement certain security practices to protect personal data. This policy refers to those obligations under "Data Security" and outlines your efforts to protect customer data.

  • CCPA Considerations: If you have customers in California, you might need to update this policy to include CCPA-specific provisions, including the right to opt-out of the sale of personal information, though you specify that you do not sell customer data.

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